First Home Buyer Guide

Our online guide provided will help you make confident decisions when buying your first home.

We’ve helped 100’s if First Home Buyers (FHB’s) over the years, and we’ve put all our knowledge together in this guide to cover the most common questions we get everyday.

First Home Buyers love us!

Acceptance Finance5.0
Based on 407 reviews
Cassy S.
11 hours ago
Matt and his team went above and beyond to help us purchase our first home! We are so grateful for their expertise and support! They made a scary and nerve wrecking decision so much easier and helped us every step of the way. Thank you so much!
Hannah S.
1 month ago
I highly recommend Matt P and the team at Acceptance Finance! Matt assisted me through the steps of purchasing my first home and answered all the questions I had clearly in an easy to understand way. The communication from Matt and Mike was excellent and kept me updated throughout the process. I will definitely be recommending Matt as a broker to anyone I know who is looking to purchase a property.
SOO K.
1 month ago
I recently completed the mortgage process for my first home with Minji Kim and I couldn't be happier with the experience. As a first-home buyer, I found the loan process, terminology, and requirements quite overwhelming at first. However, Minji took the time to explain everything clearly and guided me through each step of the process. She was always patient, listened carefully to my concerns, and made sure I understood what was happening. Whenever I had questions, she responded incredibly quickly, which gave me peace of mind and removed a lot of the stress from the process. She also helped secure the loan amount I needed, and everything progressed smoothly. Minji is highly professional, knowledgeable, and genuinely kind. I am very grateful for all of her support and hard work. If I ever need another loan in the future, I would absolutely work with Minji again and would happily recommend her to anyone looking for a mortgage broker. Thank you so much, Minji! 💓💓
Kyle P.
2 months ago
We had Albert as our mortage broker for our first home purchase. He was extremely helpful and attentive, was able to clearly explain all the steps required and guided us through each of them, and regularly checked in with us to make sure everything was running smoothly. He really made the home buying experience as stress-free as possible. Would definitely recommend him and Acceptance Finance - thanks again!
Shon K.
3 months ago
Albert at Acceptance Finance was brilliant. Helped us through every step along the way of our first home buying experience. He went above and beyond to make sure we were well informed, stress free, and that everything works out throughout the process. Highly recommended!
Ingrid C.
3 months ago
I could not recommend Albert from Acceptance Finance enough! As a first home-buyer, I knew very little about the whole process, but Albert was with me every step of the way. I felt like he genuinely cared about me, and was completely invested in helping me buy my first home. Thank you!
Alexander S.
4 months ago
Working with Richie during my first home purchase was a delight. He made the process very easy to understand as a first home buyer. I had total peace of mind throughout the entire process.
Elliot S.
4 months ago
Albert and his team have been extremely helpful throughout the entire process of purchasing my first home. Their support and guidance made everything much easier, and I couldn’t be happier with the outcome.
Inhyouk C.
6 months ago
Exceptional service from Minji Kim! She treated my home loan process as if it were her own. She is knowledgeable, patient, and truly fights for her clients. I'm so grateful for her help with my first home. 10/10 recommendation for anyone needing a reliable mortgage broker!
Clara P.
6 months ago
We went through our first home buying journey with Minji. Because it was our first time, there were so many things we didn’t know. But Minji kindly explained everything, even the small details, in a very easy way. Talking with her felt comfortable, like talking to a friend. Communication was quick and easy, which was perfect for me because I don’t have much time. If it wasn’t for Minji, we would not have been able to find our first home so quickly and one that we truly love. We are very thankful to Minji, and we strongly recommend her to everyone around us. We will definitely work with Minji again for our next home purchase.
BJ C.
6 months ago
Albert was fantastic supporting me through my first home purchase. He was always on hand for a chat and great at following through on all my queries. I highly recommend his service.
Catherine L.
7 months ago
Minji Kim was amazing to work with. As a first home buyer, I wasn’t very familiar with the process, but Minji explained everything clearly and supported me every step of the way. She was kind, patient, and truly helpful from start to finish. Thanks to her help, I was able to purchase my home with confidence. I highly recommend Minji.
Tom S.
9 months ago
My partner and I bought our first home through Sally and it was the best experience we could have hoped for. Sally was so clear with everything and made it an absolute breeze for us given we knew nothing going into the process! We’ve recommended her to all of our friends, especially hearing the nightmare stories they’ve got from other brokers!
sarah F.
10 months ago
Albert likes to say the process of buying a home is a journey, and it is one I wouldn’t have wanted to go on with anyone else. He was able to make my first home buying experience feel easy and uncomplicated. I could not recommend choosing Albert enough.
Kristy W.
10 months ago
Sally has helped us in the past but recently she helped us achieve our dream of selling our first home and buying a newer house. From the first “can we do it” phone call she talked us through the whole process even up to a post settlement call. Thank you Sally you are truly amazing !
Charlie S.
10 months ago
Great experience purchasing my first home with the assistance of Richie Kasai from Acceptance Finance. I would strongly recommend these guys!
Park M.
11 months ago
I can’t thank Broker Minji Kim enough for helping me with my first home purchase. As it was my first property, I had numerous questions and concerns, particularly with the unfamiliar terms and processes compared to those in Korea. Minji was always kind, patient, and explained everything so clearly that I felt reassured every step of the way. She really went out of her way to make the whole experience smooth and stress-free. I’m sure she’ll guide me just as well through to settlement. I’d definitely recommend Minji to anyone looking for a broker who genuinely cares! 김민지 브로커님께 첫 집 구매 과정을 함께 하면서 정말 많은 도움을 받았습니다. 처음이라 걱정도 많고, 한국과는 다른 절차와 낯선 용어들 때문에 질문도 많이 드렸는데 항상 친절하고 차분하게 설명해 주셔서 안심이 되었어요. 덕분에 집을 사는 과정이 훨씬 수월하고 부담 없이 진행될 수 있었습니다. Settlement까지도 잘 이끌어 주실 거라 믿습니다. 믿을 수 있는 브로커를 찾는 분들께 김민지 브로커님을 자신 있게 추천드려요!
Reggie G.
11 months ago
Albert has been very patient and helpful all throughout my loan application, he made sure to explain everything to me being a first home buyer. Albert was also very mindful and paid attention to every detail which I appreciated the most. I can say, the process has been stress free because of him. Highly recommended! -jen
Ishka F.
12 months ago
Can’t say enough good things about Russel and the team at acceptance finance. Helped my wife and I purchase our first home and we couldn’t be happier. Excellent service all round!
natalie W.
1 year ago
We used Sally Whitworth from Acceptance Finance about 20 years ago when purchasing our first home and reached out to her again now to help us with the purchase of a commercial property through our newly setup self managed superfund (SMSF). Sally was very knowledgeable with SMSF’s, Sally alway gets back to you promptly (even when she was on holidays), and went above and beyond to make sure we understood the process each step of the way! Could not recommend Sally more highly. Thank you Again Sally 😊 13/08/2025 I’ve worked with Sally Whitworth a few times now and she’s always been amazing. Most recently, I needed to increase my mortgage for a house extension — I gave her a call and she had it all sorted with approval in just over a week. She even worked after hours and on the weekend to get things moving quickly. Sally makes the whole process so easy and stress-free. Super helpful, quick to respond, and just really great to deal with. Couldn’t recommend her more!

Do I use a mortgage broker or go direct to a bank?

Managing your mortgage

  • Understanding loan repayments
  • Extra repayments, redraw and offset accounts
  • When is the right time to review your home loan?

Get the answers to your questions.


One of our team will touch base within four business hours.

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FAQ's for First Home Buyers

What is the role of a mortgage broker?

A mortgage broker helps people find the best mortgage loan for their needs by researching different lenders and rates, gathering financial information, and matching borrowers with suitable lenders. They basically act as the middleman between borrowers and lenders to help people get the best deal on their mortgage.

Some of the key responsibilities of a mortgage broker include gathering financial information from borrowers, researching and comparing lenders and loan options, helping borrowers choose the best loan product for their needs, and assisting with the application and approval process. The ultimate goal of a mortgage broker is to help borrowers find the best possible mortgage loan to meet their financial goals and needs.

Is it expensive to use a mortgage broker?

Many mortgage brokers do not charge a fee to borrowers. Instead, they receive a commission from the lender for originating the loan. This commission is typically a percentage of the loan amount, and it is paid by the lender, not the borrower.

If a fee is required, the cost of using a mortgage broker can vary depending on the broker and the specific loan product being offered. In some cases, mortgage brokers may charge a fee directly to the borrower for their services. This fee can be a fixed dollar amount or a percentage of the loan amount, and it can range from a few hundred to a few thousand dollars.

It’s important for borrowers to understand the fee structure of their mortgage broker before agreeing to work with them.

What is the benefit of using a mortgage broker?

Here are several benefits to using a mortgage broker when looking for a home loan. Here are some of the key benefits:
  1. Access to a wide range of lenders: A mortgage broker has access to a broad network of lenders, including major banks, credit unions, and non-bank lenders. This means that they can help borrowers find a loan that fits their specific needs, even if they have unique or complex financial situations.

  2. Expert guidance: A mortgage broker is a licensed professional with specialized knowledge of the home loan industry. They can provide expert guidance to help borrowers understand their options and make informed decisions.

  3. Time-saving: Shopping around for the best mortgage loan can be time-consuming and overwhelming, especially for first-time homebuyers. A mortgage broker can save borrowers time by doing the legwork for them, researching and comparing lenders and loan products to find the best options.

  4. Negotiating power: A mortgage broker can negotiate with lenders on behalf of the borrower to help them secure a better interest rate or loan terms.

  5. Personalised service: A mortgage broker works one-on-one with the borrower to understand their unique needs and financial situation. This personalised service can help borrowers feel more confident and comfortable throughout the home loan process.

Don’t you just recommend the lender who pays you the most commission?

Absolutely not! There is legislation in our industry, called the National Consumer Credit Protection Act or NCCP, that is designed to protect consumers and ensure ethical and professional standards in the finance industry. we tell you upfront what commission we will be getting from the bank. Our job, our only job, is to find the best loan for your needs and serviceability.

How much can I borrow?

This will depend on your income and employment history, how much you have saved for a deposit and what your current expenses are. Give us a call and we can discuss your options in more details.

Why should I use a mortgage broker if I can go with a bank?

When we talk about a ‘loan product’ we are referring to the thousands of options that are currently available for you for your loan. Each bank (or lender) has loads of different loan options – low doc, package loans, re-draw facilities, plant and equipment loans, fixed, interest only, interested in advance, variable, introductory variable… the issue you face as a consumer is ‘Which loan is right for me?’ And that is where a mortgage broker comes in. If you go direct to the bank, you will only be offered the loan options available through that one lender. As your mortgage broker, we do all the leg work for you. We are across many lenders and all of their loan products and our sole purpose is to find the right loan for your needs.

Do banks allow “borrowers of convenience”, where a third party can be brought on as a co-borrower to assist with loan affordability?

If the relationship between the borrowers is not spousal, then most banks won’t allow a third party to be brought onto the loan to assist with serviceability, if they are not a joint owner in the property.

These requirements are the same for parents and children.

Most banks would require each party have at least a 20% ownership share in the property in order for their income to be used to assist with serviceability.

We have access to one lender who on a case by case basis will allow a 1% ownership share, which is great if the third party is worried about land tax or future capital gains implications.

I have loans in my company name. Will a lender need to factor these in when determining my borrowing capacity?

Most lenders will factor in all loans in your company (including mortgages, commercial hire purchase, leases, credit cards) when they are calculating your personal borrowing capacity, given you are liable to make those repayments.

Some banks are more flexible and make the assumption that any debts in the company name are being managed by the companies cash flow, and therefor will exclude them from your personal assessment. This can greatly improve your borrowing capacity.

Let us know if you need more information.

My parents wish to sell me their house at below market, is there a bank that will use the higher valuation rather than the contract price in this circumstance?

Yes there is at least one bank who will do this. The sale must be to an immediate family member and a letter must be provided stating that the equity is being gifted.

What is the maximum Loan to Value Ratio (LVR) on Community title properties?

Many banks will treat community titles the same as normal strata titled properties, particularly for NSW and SA.  This means they will allow loans to 80% without Mortgage insurance or even 95% with Mortgage Insurance.

I need more than one Offset Account against my home loan... is it possible?

Yes it is. We have a number of lenders that can provide more than one offset account against a single loan account. This can be great for self employed borrowers who need to set aside funds to tax payments, and have that money working for them in the meantime.

Is it possible to have an Offset Account against a fixed rate loan?

Yes it is. We have a number of lenders that can provide the flexibility of having an offset account against a fixed rate loan. Its great to have the certainty that a fixed rate loan brings, plus the flexibility to reduce the interest paid with funds sitting in the offset account.

I am an Australian citizen but currently work and reside overseas. Can I borrow to purchase a property in Australia for investment purposes or alternatively to live in as an owner occupier if I return to Australia?

Yes you can borrow to purchase a property in Australia while working overseas.

The appropriate lender for your loan request will be determined by what currency you are being paid in, which country you are working in and whether you are self employed or salaried. Generally you can borrow up to a maximum of 80% of purchase price on this type of loan request.

My loan has been declined. What can I do?

Yes, even though your application may not have fit the credit policy of bank you applied to, we have many lenders on our panel each with their own credit policy we you may be a perfect fit. As finance brokers, we are experts in only recommending lenders and loan products to you that meet your individual requirements.

My bank won't lend me the amount I need, what can I do?

Yes, even though your lenders credit policy may limit your borrowing capacity to a certain amount, each lender has their own method for calculating what you can borrow. As credit advisors, we are experts in only recommending lenders and loan products to you that meet your individual requirements.

The valuation of the property i bought came back low. Is there anything I can do?

Yes. Whilst in most cases a bank will have to accept the first valuation they order and not allow a second valuation to be used, we can often argue on your behalf directly with the valuer if we feel they have underestimated the property valuation.

How do I apply for a home loan?

Easy, simply call us on  03 9854 3500 and speak with one of our credit advisors. They will be able to talk you through your borrowing capacity, how to correctly structure your loan, suitable loan products, the documents needed to support your loan application, and the entire process. We do this every day, and we do it well.

I am a first home buyer with limited savings, what sort of assistance can my parents provide?

Guarantor Support allows others to help you by mortgaging their own property as additional security for your home loan. This may allow you to borrow more or avoid paying mortgage insurance if you do not have sufficient security yourself.

How long do I hae to stay as guarantor on my children's loan?

Once the loan has been reduced by the amount of the family guarantee, the Guarantor may wish to be released from their obligation. This can be done in a combination of ways:

  • Via paying down the loan
  • an increase in property value which reduces the Loan to Value ration (LVR)

Can a person other than a parent or close relative provide guarantees to loan applications?

Yes,  there are some lenders who will allow guarantors to not be personally related to applicants.

With most lenders, the guarantor can be a parent, child, de facto/spouse, company, Aunt or Uncle, or Parent-in-law of the borrower, but with one or two lenders even a friend can provide the guarantee.

Whenever a guarantee is required, its important for the guarantor to considerer obtaining independent legal advice. It may also be a requirement of the lender.

The most common type of guarantee at the moment is a security guarantee, where the guarantor provides their property as an additional security for the bank, often secured by a first or second mortgage. This is commonly done to avoid the borrower incurring lenders mortgage insurance (LMI).

Less common today are income support guarantee’s. The borrower must normally show their income is sufficient to cover the loan against their property, plus the second loan secured against the guarantors property.

When providing security guarantees, can the guarantor keep their property with their existing bank if it is not the same as the bank who is issuing the loan?

Yes, there are banks who will take second mortgage on the guarantor security property so there is no requirement to change loans or bank.

My builder says the building contract will be a Split Contract. Can you help me structure my finances with this type of contract?

Yes we can! We understand the ins and outs of all types of building contracts, including split contracts where your funds are only required at the final two stages of the build.

Are there any alternatives to an offset account?

Whist an offset account is a unique product, some of the benefits of an offset account can be mimicked in other products. One of the main features of an offset account is the ability to reduce the interest charged by the bank if you have funds sitting in the offset account. Another option is by placing your extra funds directly into the loan account, and because interest is charged based on the account balance, the interest cost will drop. If you are making principle and interest repayments, your repayment amount will remain the same, but a bigger portion of you repayment will go towards paying the principle balance of the loan. If you are making interest only repayments, you repayments will decrease as those repayments are based on the loan balance (this is similar to a line of credit product also). By using the redraw feature of a loan instead of an offset account, you can also save the ongoing fees which are commonly linked to offset accounts.

Is it worth paying extra fees for an offset account?

A simple way to calculate is to work out if the savings it will bring you each year will cover the ongoing fees. Here’s a simple calculation:

  • Annual fee for offset account (or loan package fee) = A
  • Home loan interest rate = I
  • A ÷ I = the average amount of money you need to have in your offset account to save the cost of the annual fee

Eg. $350 annual fee ÷ 5% home loan interest rate = $7,000 on average you need to have in your offset account to save $350 annually

Can we borrow if it's a community title?

Yes you can, and we have lenders who will be able to provide loan up to 95% of the property value.

What do I do if my loan application has been declined?

Being declined by a lender isn’t a great feeling, but that doesn’t mean every lender will feel the same way. Each bank has slightly different policy, so where you may not be the right fit for one lender, there may be others where you will meet all requirements. We are able to look at your complete situation and advise of which lenders policy you have the best chance to meeting all the requirements.

Why was I declined by lenders mortgage insurance?

When a loan needs to be approved for Lenders Mortgage Insurance (LMI), its normally assessed under a stricter set of rules compared to the banks requirements. Common reason’s an application will be declined by a Mortgage Insurer are a poor credit report, the income serviceability is too tight for loan amount requested, your employment history is unsatisfactory, security property is unacceptable.

Whatever the reason for your decline, it is still worth giving us a call so we can investigate whether you should meet the requirements for one of the other mortgage insurers. It’s important to know that there are two mortgage insurers who insurer the majority of banks in Australia, so if you are declined by one Mortgage Insurer, its important that you don’t apply to a lender who uses the same Mortgage Insurer.

We can assist with this selection process.

I am not in your area, can we still work together?

Sure thing! We are mobile brokers so we can come to you, plus most of the communication can be done over phone and email.

What does a mortgage broker do?

Mortgage brokers are professionals in the home loan industry. They work with you to determine your borrowing needs and how much you can borrow. Brokers help ensure you don’t take out a loan that is too big for you. Professional Mortgage Brokers only focus on loans. If you have a toothache, you go to the dentist not a florist. If your car is broken you take it to a mechanic not a librarian. You go to someone trained to help you with your specific need. It’s the same when you need a loan. Brokers have access to a wide variety of loans. This means your broker can find a loan that is just right for you.

Do you charge fees for home and investment loans?

Normally we do not need to charge a fee. Brokers get paid commission by the bank for bringing new business to them, and this does not impact your rate or level of service you receive.

For some complex transactions, we may need to charge a fee for our services. We will disclose this fee upfront to you so you know what you will be up for if you engage in our services.